Last updated: 16 July 2026
Xtracta Limited respects your privacy and handles personal information in accordance with the New Zealand Privacy Act 2020, including any amendments in force.
Scope
This policy applies to personal information collected through the Xtracta website. It does not apply to personal information processed through Xtracta’s software products or services, which may be covered by separate privacy terms.
Information we collect
Information you provide
We collect personal information when you voluntarily provide it through a website form or otherwise contact us.
This may include your:
- name;
- email address;
- telephone number;
- company name; and
- enquiry or other information included in your message.
You are not required to provide this information, but we may be unable to respond to your enquiry without it.
Information collected automatically
When you visit our website, we and our service providers may automatically collect technical and usage information, including:
- your IP address;
- browser and device information;
- pages viewed and actions taken;
- the date and time of your visit;
- the website or advertisement that referred you to us;
- approximate location information; and
- cookie, device or advertising identifiers.
Cookies, analytics and advertising
We use cookies and similar technologies to operate the website, understand how visitors use it, measure the effectiveness of our marketing and display or measure advertising.
Third-party analytics and advertising providers may place their own cookies or similar technologies on your device and may use information about your visit in accordance with their own privacy policies.
You can manage or block cookies through your browser settings and, where available, through the cookie settings provided on our website. Blocking some cookies may affect how the website functions.
How we use your information
We may use information collected through the website to:
- respond to enquiries and requests;
- provide information about our products and services;
- operate, maintain and improve the website;
- understand website usage and visitor interests;
- measure and improve our marketing and advertising;
- detect or prevent security issues, fraud or misuse; and
- comply with legal obligations.
We do not sell your personal information.
Sharing your information
We may share personal information with employees, contractors and trusted service providers where reasonably necessary to operate the website, respond to enquiries, analyse website use or conduct advertising.
These providers may include website hosting, customer communication, analytics, marketing and advertising providers.
We may also disclose information where required or permitted by law.
Overseas service providers
Some of our service providers may store or process information outside New Zealand. Where required, we take reasonable steps to ensure that overseas disclosures are handled consistently with the Privacy Act 2020 and that appropriate privacy safeguards are in place.
Storage and security
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
Access and correction
You may ask us to provide access to, or correct, personal information that we hold about you.
To make a request or raise a privacy concern, contact:
Privacy Officer
Xtracta Limited
Level 5, 45 O’Rorke Road
Penrose, Auckland 1061
New Zealand
Email: support@xtracta.com
You may also make a complaint to the New Zealand Office of the Privacy Commissioner.
Changes to this policy
We may update this policy from time to time. The current version will be published on this website with its most recent update date.17