Support

Helping you build a well designed integration and optimal user experience

We’re here to help you

Implementation with Xtracta is easy.

From when you first enquire about Xtracta to when you implement the solution with your software we are here to help you. We’ll guide you through the process to help deliver a solution that will meet your specific needs.

Personalised service at every step

A dedicated Customer Service and Implementation manager will work with you every step of the way –  from understanding your business requirements, undertaking a one-on-one technical specialist workshop, overseeing proof of concepts, providing development tools and resources, training and then, full support during the go live process.

And after go live, we’re here to help whenever you need us.

 

A standard enquiry through to implementation schedule would include the following steps:

Enquiry

Xtracta Enquiry

One of our Customer Service and Implementation managers is assigned to guide you through the process.
Outcome:
One-on-one Workshop booked with you.

Personalised Workshop

Xtracta-workshop

An on-premise or online technical specialist workshop to help you understand how Xtracta works and how it can be integrated into your software
Outcome:
Access to trial account is provided

Trial Period

Xtracta-logo

Experience how Xtracta works and learns from sample documents your provide. Hands-on familiarisation of workflows and configurations.
Outcome:
Contract agreed and Integration Plan outlined

Integration

Xtracta-integration

Start integrating Xtracta with your software. We’ll provide you with all the development resources such as development flow and API documentation that you need for a quick and easy deployment.
Outcome:
An Xtracta connected software application

On-going Support

Support-Xtracta-on-going

We are help to help you during your go-live stage and are available to answer your questions at any time after launch, including the provisioning of a customer and training the Xtracta engine.

Xtracta Logo

Xtracta Head Office
+64 9 951 0448
Level 6,
45 O’Rorke Road,
Penrose,
Auckland 1061,
New Zealand.

© Xtracta Limited NZ 2018 | Automated Data Capture – Delivering Data How You Want It.