350,000 pages a month, captured at 99% accuracy
Why business process outsourcer PBS built its digitisation service on Xtracta — making pinpoint-accurate data capture the foundation of an accurate, cost-effective service for large New Zealand and Australian organisations.
“We have a minimum accuracy of 99% and this is a key aspect to our business.”
Narendra Jasmat
Digitisation Services Manager, PBS
Minimum data accuracy
Pages processed a month
Processing centres across two countries
the need
Accuracy is the whole business
PBS extracts data from electronic, paper and film sources, then runs the electronic workflow that processes that information for its customers.
Handling a wide range of high-volume documents — from financial records to application forms — the company relies on highly accurate capture as a key differentiator.
the CHALLENGE
High volume, multiple sites, varied work
With centres in Auckland, Wellington and two in Melbourne, PBS needed to balance workload and share jobs across locations — for clients ranging from 10 documents a day to 2,000.
Accuracy
99% minimum, non-negotiable
Volume Range
10 to 2,000 docs a day per client
Multi-Site
4 centres across NZ and Australia
Training
A tool staff could pick up fast
the APPROACH
One cloud system, shared across centres
A browser and a workstation are all staff need; the queue-based workflow does the rest.
Capture across sources
Paper, electronic and film documents, all captured.
Validate to 99%
Built-in validation used heavily to hit the accuracy target.
Distribute the work
Queues share jobs flexibly between processing centres.
Export anywhere
To finance, HR/payroll, document management and CRM systems.
IN THE CLIENT’S WORDS
“Xtracta is very easy to use and requires virtually no training.”
Narendra Jasmat
Digitisation Services Manager, PBS
the outcome
A flexible engine for a BPO business
Accuracy delivered, staff deployed freely, and adoption made simple.
Accuracy delivered
The 99% target met with built-in validation.
Resource flexibility
Staff moved easily between clients and projects.
Easy to adopt
Minimal training — just a browser and a workstation.
