Global Customs Brokerage
AI data extraction for global customs brokerage,
Crossing the border at scale
How a global customs brokerage replaced rigid, template-based OCR with Xtracta’s AI Data Extraction Software — accelerating high-volume shipment processing, reducing manual keying, and improving consistency across complex customs workflows.
*Customer name withheld by agreement
Approx. 85,000
Shipments processed monthly
10–30 seconds saved
Per smaller shipment entry
Hours to ≤1 hour
For complex 500-line entries
the need
Move border critical paperwork without manual delay
A global customs brokerage needed to process high volumes of customs documentation across Canada and the United States, where speed, accuracy, and consistency directly affect the movement of international supply chains.
the CHALLENGE
Rigid templates broke when invoice formats changed
The previous system relied on “fingerprinted” templates. When an invoice format shifted, extraction failed and staff had to intervene manually — a major bottleneck in an environment where 10,000 entries can arrive in a single day.
the APPROACH
Move beyond OCR to intelligent data extraction
Xtracta’s AI engine identifies key data such as consignees, part numbers, and values regardless of where they appear on the page. The system is embedded into the brokerage’s operating workflow, returning extracted data into the existing process rather than forcing teams into a separate tool.
the outcome
Faster processing, stronger compliance, more resilient operations
For small shipments, Xtracta saves 10–30 seconds per entry. For complex large entries, 500 lines of manual data entry can move from hours of keying to an hour or less. The system also improves compliance consistency because client-specific rules are built into the logic rather than relying on every operator to remember every exception.
