Global Customs Brokerage
Crossing the border at scale with
AI data extraction
How a global customs brokerage replaced rigid, template-based OCR with Xtracta’s AI Data Extraction Software — accelerating high-volume shipment processing, reducing manual keying, and improving consistency across complex customs workflows.
*Customer name withheld by agreement
Approx. 85,000
Shipments processed monthly
10–30 seconds saved
Per smaller shipment entry
Hours to ≤1 hour
For complex 500-line entries
The case study also says the work is operationally critical because customs paperwork can arrive only hours or minutes before trucks reach the border, and delays can create manufacturing line shutdown risk and demurrage/detention costs.
the CHALLENGE
Rigid templates broke when invoice formats changed
The previous system relied on “fingerprinted” templates. When an invoice format shifted, extraction failed and staff had to intervene manually — a major bottleneck in an environment where 10,000 entries can arrive in a single day.
RIGID TEMPLATES
Format changes broke extraction
MANUAL TOUCHPOINTS
Staff forced to intervene by hand
Volume
Up to 10,000 entries in a single day
BORDER PRESSURE
Docs arrive minutes before crossings
the APPROACH
Move beyond OCR to intelligent data extraction
Xtracta’s AI engine identifies key data such as consignees, part numbers, and values regardless of where they appear on the page. The system is embedded into the brokerage’s operating workflow, returning extracted data into the existing process rather than forcing teams into a separate tool.
AI EXTRACTION
Finds data regardless of page position
SELF-LEARNING
Adapts to thousands of invoice layouts
EMBEDDED WORKFLOW
Data returned into the existing system
TRANSFORM & VALIDATE
Automated output for trained clients
the outcome
Faster processing, stronger compliance, more resilient operations
For small shipments, Xtracta saves 10–30 seconds per entry. For complex large entries, 500 lines of manual data entry can move from hours of keying to an hour or less. The system also improves compliance consistency because client-specific rules are built into the logic rather than relying on every operator to remember every exception.
TIME RECLAIMED
500-line entries done in an hour or less
CONSISTENT COMPLIANCE
Client rules baked into the logic
24/7 RESILIENCE
Complex files processed on low-staff shifts
